Return Policy
If you're not completely satisfied, or have ordered the wrong color we are happy to exchange the hair or offer you in store credit.
Returns and exchanges need to be within 14 days of original purchase, unopened and unused.
Hair needs to be in original packaging, tools and accessories cannot be returned.
How To Return Hair:
1. Complete Return Form
2. Once the return/exchange is approved, a return label will be sent via email. Please attach the label to the package and drop off at the UPS facility.
3. Once we receive your return:
For exchanges we will reach out to collect shipping charges.
For returns, your account will be credited for the original purchase price excluding shipping costs.
*Mica Hair Co. is not responsible for covering shipping costs. Also, if damage, wear or alterations are visible the hair will not be exchanged or returned. Hair extensions are considered a hygiene product and therefore cannot be returned/exchanged if opened or used.
Frequently Asked Questions
About our Hair
Mica Hair is 100% human remy hair. The hair is collected with all the cuticles facing the same natural direction, to help minimize matting and tangling.
Mica Hair is Designed to work with all hair types. Each package contains 50g, 30" wide weft
-Hair-Seam can be cut anywhere
-Lightweight and lays completely flat to the head
-Double Drawn Hair for thickest ends
-Can be used for 9-12 months with proper care
(See Care Instructions Below)
Care Instructions
Use Sulfate-Free Shampoo and Conditioner!
We also recommend only using professional styling products. Extensions need a lot of hydration. Remember to ALWAYS use a heat protectant.
Don't Sleep With Wet Hair!
Sleeping with wet hair can cause matting. Blow Dry your extensions before sleeping to keep them from holding moisture.
Brush Hair Thoroughly!
When brushing your extensions, start from the ends, moving upwards. Section the hair and brush in between the wefts. We recommend applying hair oil to the mids and ends before brushing.
Protect your hair!
When swimming, coat your hair in conditioner and wear it in a braid or bun. Use mineral sunscreen ONLY and avoid getting sunscreen and tanning products on the hair, it will cause discoloration.
Be Mindful of Your Water!
Salt water and chlorine can strip the hair color. Hard water can also cause build up on the hair, which could dull the shine and color. Use soft/filtered water when possible.
Ordering Instructions
Full Head Install: for length and fullness, 3-4 packs are recommended (150-200 grams of hair)
Fullness Install: 1-2 packs are recommended (50-100 grams of hair)